Ordering, Shipping and Return Policies
Order and Shipping
JapanUp! (“we” or “us”) ship to all 50 states in the U.S. including Alaska and Hawaii. You will receive an email confirmation once we receive your order and payment. Please be sure your shipping address and email are correct. Allow to 3 to 5 business days to receive your order. Orders to Hawaii and Alaska may take a few additional days.
Flat rate shipping and handling fee of $10 will be charged for any order.
Return and Exchange Policy
Returns and exchanges must be within 14 days of the delivery date of the product.
Products eligible for exchange are damaged goods. Products will be exchanged for the same product. If the same product is out of stock, the product may be eligible for refunds. Refunds are evaluated on a case-by-case basis. The following rules also apply for products of Taiko Enterprise Corporation:
- Items marked “Clearance”, custom manufactured items and special ordered/packaged items are not accepted
- Items must be returned in their original packaging with the packing slip inside the package
- Only unused items are eligible for return
- Shipping cost is covered by the buyer when the buyer returns items
For returns and exchanges contact us at (310)329-3130 or firstname.lastname@example.org.
Sales tax is based on applicable state and local taxes of the delivery address.
If you have any comments, questions, or concerns, please contact us at (310)329-3130 or email@example.com.